MOVA Resolve
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Register New Complaint
FCA DISP 1.3 — Record within 1 business day
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Assign Complaint
COMP-2025-0891 — Ms Priya Sharma
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Handler
Marcus Webb
Sarah Chen
Priya Patel
Priority
Standard
High
Urgent
Handover Note
Create Evidence Chase Task
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Evidence gap:
Task Title
Owner
Sarah Chen
Marcus Webb
Priya Patel
Tom Bradley
Due Date
Priority
Low
Medium
High
Urgent
Contact Method
Email
Phone
Letter
Portal
Notes
Confirm Final Approval
This action is recorded in the immutable audit log
You are about to approve the Final Response Letter and authorise its delivery to the customer. This cannot be undone.
Approving Manager
Confirmation Statement
Approval Date & Time
Return for Changes
The handler will be notified and this action added to audit history
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This returns the case to the handler. A reason is required before the case can be returned.
Return reason
*
Preview
Interactive demonstration — no production action is taken
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